Feedback & complaints
Compliments, suggestions and complaints all help us get better. Speaking up will never affect the support you receive. You can stay anonymous, and you can bring someone to support you.
Ways to tell us
Talk to us
Tell your support worker or team leader, or call (02) 8080 4685.
Online form
Use the form below, any time of day.
Post
Level 2, 32 York St, Sydney NSW 2000
What happens with a complaint
We listen
We confirm we’ve received it within 24 hours.
We look into it
A manager reviews what happened, fairly and confidentially.
We agree a fix
We talk with you about what we found and what we’ll do.
We learn
We use what you told us to improve our service for everyone.
Not happy with our response?
You can contact the NDIS Quality and Safeguards Commission at any time. You don’t need to complain to us first.
Phone: 1800 035 544 (free call from landlines)
TTY: 133 677
Online: ndiscommission.gov.au
Want someone on your side?
An independent advocate can help you speak up. Ask us for details of local advocacy services, or bring a family member or friend.